Support Programs

Providing superior support and personal customer service is a key element of our business philosophy.  We are proud of our reputation of putting our clients first. Whether you have an occasional question or would like to receive continual support throughout the year, we have a support option just for you.

	JumpStart Program:
		JumpStart is a complimentary support package offered to new clients that have received our deployment and configuration services.  The JumpStart package offers:   Complimentary installation and configuration support for 30 day after deployment.

	Customer Care Program:
		The Customer Care Program is the ideal program for clients who would like to build on their investment in Results.  The Customer Care Program can be renewed annually and offers:   Investment Protection.  Customer Care provides much more than software support.  It ensures that you understand our software and use it to get the best possible Results.   Unlimited Product Upgrades!  Customer Care clients are entitled to free software upgrades as they become available.   Unlimited Email Support.     Standard Phone Support.  Includes three technical support calls per the number of software licenses purchased, including one after-hours call.   10% Discount on Professional Services.  This includes data integration, on-site or virtual training, customer reports, and more!   Automatic Enrollment in Referral Program.  Receive credit towards annual Customer Care renewal fees based on referred business.

	Pay-Per-Incident Program:
		Technical support is available on a pay-per-incident basis for clients who are not covered by our JumpStart or Customer Care programs.  The following applies to per incident support:   An incident is defined as answering one question relating to one of our products.  Questions on separate topics or issues will be defined as separate incidents and will be charged accordingly.   There are no additional charges for multiple calls placed in order to solve one incident.  An incident will be worked on until resolved, regardless of how long it takes.   Technical support is only available for the latest and second latest versions of the software.   A credit card is required when a phone call is received.  After hours and weekend calls will be billed at a higher rate.

NOTE:  The Customer Care Program is recommended for clients who anticipate multiple questions or technical issues.

Please refer to the Contact Us page for business hours and methods of reaching us.