Results Support Programs
Providing superior support and personal customer service is a key element of our business philosophy. We are proud of our reputation of putting our clients first. Whether you have an occasional question or would like to receive continual support throughout the year, we have a support option just for you.
Customer Care Programs
Results Software offers a number of customer care plans that are fine-tuned to meet your specific needs.
Annual Standard & Priority Customer Care plans
The
Annual Standard & Priority Customer Care plans can only be acquired as part of
the initial Results software purchase (with a new Results system) or when
purchasing an upgrade to your current Results software installation. The Annual
Standard & Priority Customer Care plans cannot be purchased separately.
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Standard
Customer Care |
Priority
Customer Care |
Product Upgrades |
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| Unlimited Product Upgrades! Customer Care clients are entitled to
all software upgrades, as they become available. |
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Email Support |
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Unlimited Email Support.
Standard Support hours:
9am - 5pm Monday-Friday (Eastern Time)
Extended Support hours:
8am - 8pm Monday-Friday and 10am - 6pm Saturday-Sunday (Eastern Time) |
During Standard Support Hours |
During Extended Support Hours |
Results Learning Center |
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| Unlimited 24/7 access to online training videos, to learn more about Results. |
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Extended After-hours Support |
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Extended Support hours:
8am - 8pm Monday-Friday
and
10am - 6pm Saturday-Sunday (Eastern) |
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Phone Support |
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Standard Support hours:
9am - 5pm Monday-Friday (Eastern Time)
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During Standard Support Hours |
Comprehensive Results Training (CRT) |
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| Unlimited overall attendance of our popular all-day CRT Training, limited to three students per class ($995 value per class.) Click
here for more information about our CRT classes. |
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JumpStart Program
JumpStart is 30 days of the Standard Customer Care plan that
can only be purchased with a new Results system. It is offered to help new clients, that
are still not ready to purchase the Annual Customer Care plan, but need support
for a limited time and at a fixed minimal cost. JumpStart cannot be purchased separately.
Pay-Per-Incident Program
Technical support is available on a pay-per-incident basis for clients who are not covered by our JumpStart or Customer Care programs. + Display Details
The following applies to per incident support:
- An incident is defined as resolving one issue relating to one of our products. Questions on separate topics or issues will be defined as separate incidents and will be charged accordingly.
- An incident will be worked on until resolved, regardless of how long it takes to resolve it.
- Technical support is only available for the last two Results major versions. Currently, support is available for Results v9 and v10.
Contacting Technical Support
Please refer to the Contact Us page for business hours and methods of reaching us.
If you have a technician on the line, please click here to engage in a remote session. The Results Technician will provide you with a code to start your session.
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