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Results Support Programs

Providing superior support and personal customer service is a key element of our business philosophy. We are proud of our reputation of putting our clients first. Whether you have an occasional question or would like to receive continual support throughout the year, we have a support option just for you.

Customer Care Programs

Results Software offers a number of customer care plans that are fine-tuned to meet your specific needs. 

Annual Standard & Priority Customer Care plans

The Annual Standard & Priority Customer Care plans can only be acquired as part of the initial Results software purchase (with a new Results system) or when purchasing an upgrade to your current Results software installation. The Annual Standard & Priority Customer Care plans cannot be purchased separately.


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Standard
Customer Care
Priority
Customer Care
Product Upgrades
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Unlimited Product Upgrades! Customer Care clients are entitled to all software upgrades, as they become available. check  check 
Email Support
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Unlimited Email Support.

Standard Support hours:
9am - 5pm Monday-Friday (Eastern Time)

Extended Support hours:
8am - 8pm Monday-Friday and 10am - 6pm Saturday-Sunday (Eastern Time) 		During Standard
Support Hours		 During Extended
Support Hours
Results Learning Center
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Unlimited 24/7 access to online training videos, to learn more about Results. check check
Extended After-hours Support
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Extended Support hours:
8am - 8pm Monday-Friday and
10am - 6pm Saturday-Sunday (Eastern) 		  check
Phone Support
 
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Standard Support hours:
9am - 5pm Monday-Friday (Eastern Time)
  During Standard Support Hours
QuickStart Group Deployment
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Unlimited attendance of our popular QuickStart Group Deployment Training ($590 value per class.)  Click here for more information about our QuickStart Group Deployment classes. check


JumpStart Program

JumpStart is 30 days of the Standard Customer Care plan that can only be purchased with a new Results system. It is offered to help new clients, that are still not ready to purchase the Annual Customer Care plan, but need support for a limited time and at a fixed minimal cost. JumpStart cannot be purchased separately. 


Pay-Per-Incident Program

Technical support is available on a pay-per-incident basis for clients who are not covered by our JumpStart or Customer Care programs. + Display Details


Contacting Technical Support

Please refer to the Contact Us page for business hours and methods of reaching us.

If you have a technician on the line, please click here to engage in a remote session. The Results Technician will provide you with a code to start your session.