Why Get Results?

There are over 300 software products claiming the Customer Relationship Management (CRM) category, so it’s only natural to ask Why Get Results?

Results CRM is the award-winning business solution that goes beyond other CRM systems, for sales, marketing and customer service. Results delivers more by adding a complete and flexible approach to business information management and business process automation for service delivery, document & project management, timesheets, time-billing, invoicing, order tracking, payment history and inventory control along with bi-directional QuickBooks and Outlook Integration.

All that functionality is important but it is NOT everything.  So...

• We have a proven record with 24 years in business. You can count on us being there for you when you need us. We have the track record and the experience to ensure your Results.
   
• We listen to our customer's needs and challenges. We treat a support call and a feature request as an opportunity to build a better product by listening to our customers and creating ways in which they can be more competitive, effective and efficient.
   
• We use our own product to run our own business. We are our own toughest critic as we are perfectionists that use our own Results CRM Business Suite to run our own business.
   
• When you call Results, an advisor answers the phone.  You have business needs and we have many solutions.  You want to talk to an experienced advisor to discuss and have them explain your options. Check for yourself – give us a call.

Scalability & Data Integration matters

• Our solutions are truly scalable.  We accommodate your current needs and budget as well as your future growth plans.  Choose from our Small Business or our MS-SQL-based Enterprise product lines. As your business grows you can easily upgrade with no re-learning or loss of information.
   
• Results integrates bi-directionally with QuickBooks and Outlook so you can centralize your data.  Leverage your existing investments with key data integration.  Results’ Intuit-certified QuickBooks synchronization combined with bi-directional Outlook Integration allows you to convert disconnected information into a centralized corporate resource.  Our document management module completes the equation by incorporating documents from any standard or specialized application that you run.
   
• Our Outlook's Quick-Add technology instantly captures and centralizes your emails. Your Outlook emails, whether part of Exchange or stand-alone PST files, can be instantly captured (with all formatting and attachments intact) and made a permanent part of the client, prospect, vendor, project or sales opportunity records and even instantly converted into an assigned task or service orders.
   
• We use industry-standard database engines which means you can directly integrate Results with your other internal and external data sources and websites.  As your business needs change, Results can adapt.
   
• We use industry-standard Crystal Reports engine which means that our 160+ standard Results reports can be further modified or new reports added by Crystal Reports users.
   
• Results CRM is highly customizable to meet your unique business needs. We built Results CRM from scratch, so any custom changes we deliver become part of the core product and not a patch or an add-on – providing you a seamless interface and top notch performance.
   
• One-time purchase price, instead of a rent-for-life with recurring fees. Our published prices are for the purchase of a perpetual “one-time” software license. Watch out for products with recurring subscription fees that result in a higher Total Cost of Ownership (TCO) over time.
   
• Purchase the exact number of licenses that you actually need. We do not force our users to buy more licenses than they need by only offering 3 and 5 pack bundles. Buy what you need – and not a single license more!
   
• Flexible licensing options. Results supports named-user, concurrent and site licensing options for flexibility and to accommodate your staffing needs and your budget. Choose the option that makes sense today and you can always switch later, as your business grows and these realities change.

Technology matters

• We support any combination of Traditional, Remote and Virtual Office business models.  Results is available as a Windows-based client-server application as well as a pure web browser-based solution that are designed to work independently or together.
   
• Install Results at your own offices or host it for anywhere web-access – your choice. Our products (including our web-based product) can be installed at your own premises (OnPremises) or can be hosted and your data can be accessed simultaneously via the web from anywhere at anytime (OnDemand.)
   
• Partnerships that get you Results – from anywhere at anytime. We have partnered with InsynQ and Right Networks, the two primary Intuit-certified QuickBooks hosting companies, to provide Results as a hosted application that bi-directionally synchronizes with your hosted QuickBooks for a true virtual office and mobile solution.
   
• We still support Peer-to-Peer networks – No dedicated server is required. While we can take full advantage of a dedicated server, small businesses or departmental workgroups that do not have a dedicated server can still get the benefits of Results!

Service matters

• Because we care, Customer Care is included with every software we sell.  We include, at no charge, 30 days of Customer Care support which includes unlimited training, upgrades and support for each user.
   
• We offer self-service, full-service and a-la-carte service options to fit your needs and your budget, including: Installation & Deployment, Consulting & Best Practices, Data Conversion, company-specific Training, Custom Reports and Custom Programming.
   
• To get you up and running fast, we offer on-site or remote end-to-end deployment services. Our team is ready to deliver Results, install it, configure it, load your data and train your team. If you have the resources with the experience to do this in-house – great!  If you want us to handle all or any part of the deployment process, we will.
   
• We're a Single Source Provider – We create it, we enhance it, we support it and we provide unlimited training on it. Our services are designed to ensure Results. 
   
• Free Instructor-led training. Our software is intuitive and easy to use.  But just in case, we offer free and unlimited instructor-led training as part of our Customer Care and JumpStart Program – which comes with our software.

Support matters

• Our policy is to answer the phones in-person by the second ring.  Email can be convenient but sometimes you just want to talk to a human to ask a question or discuss an issue that you're having – you can call us on our 800# and we'll be glad to take your call.
   
• We feel a sense of urgency for our customer's needs and are always responsive.  While most support issues are responded to within minutes or immediately over the phone, we have a guaranteed response/resolution time of within four business hours for standard issues and within two business hours for urgent issues.
   
• Because work does not always stop at 5:00pm, we offer extended & weekend support hours.  We are there for you, when you need us.
   
• Free and unlimited software upgrades. So that you're always working with the most feature-rich and best software, we offer free and unlimited software updates including major upgrades as part of our Customer Care and JumpStart Program – which comes with our software.
   
• We guarantee your Results and offer a 30-day money-back guarantee.

Give us a call to discuss your business needs and we'll get you Results.